U.S. Bank needed an effective yet scalable way to equip employees across five countries to better serve their diverse customer base. With a strong Business Resource Group (BRG) community and accolades from organizations like Working Mother Media and Alliance for Board Diversity, the bank wanted to take the next step in its DEI journey.
Since 2015, LCW has partnered with Boston Scientific to help build sustainable inclusion both in the culture and employee experience as well as in the talent management systems. LCW's training programs provided managers, executives, and HR and DEI practitioners with the knowledge, skills, and abilities to manage unconscious bias and lead with intercultural competence across the global BSC organization.
“The day after you met with the executive committee (EC), we had our 2-day offsite. We heard the CEO and EC respectfully challenge each other during a talent review and use the bias terminology you just introduced; I even saw some referencing the handouts you gave them. You had a real impact on the discussions, and several EC members are already making plans to cascade the tools to their teams and continue the process."
– Wendy Carruthers CHRO, Boston Scientific
"It’s important for an organization of our size to offer scalable virtual content. Working with LCW allowed us to offer 16 different programs geared toward increasing awareness and cultural competency for employees at all levels. LCW’s content goes beyond the basics, and the facilitators are fantastic."
— Sheri McGrathVice President, Diversity, Equity and Inclusion (DEI), Strategy, Planning and Operations Leader, U.S. Bank
"No one in the market has LCW's level of subject-matter expertise, combined with the compassion and thoughtfulness to understand an organization’s unique culture. They are able to continually create innovative solutions that fit and work for their clients and always deliver results beyond expectation."
– Bernard C. ColemanChief Diversity and Engagement Officer, Gusto
“The session was an impeccable balance of immersive, high-content-based learning. We need to examine our actions on racial biases, codes, and stereotypes within our personal lives and within our companies before history leaves us behind. I’ll be taking the terminology I learned with me, including ‘calling in’ vs. ‘calling out.’”
— Anonymous Understanding the Black Experience in America” Participant, NBC Universal